Hometown Roofing of Texas Inc.

Privacy Policy

Effective Date: March 15, 2026

1. Introduction

Hometown Roofing of Texas Inc. (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, forms, and text messaging services.

By using our services or submitting your information, you agree to the terms of this Privacy Policy. Please read it carefully.

 

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Physical address (service location)
• Appointment and service request details
• Estimate, invoice, and payment information
• Communications you send us (via form, SMS, email, or phone)
• Website usage data (cookies, browser type, IP address, pages visited)

 

3. How We Collect Your Information

We collect information you provide directly to us through:

• Online contact and booking forms on our website
• SMS opt-in consent checkboxes
• Phone calls or emails to our office
• In-person interactions at your property during consultations or service visits

We also collect certain information automatically when you visit our website, including through cookies and similar tracking technologies.

 

4. How We Use Your Information

We use the personal information we collect to:

• Schedule and confirm roofing service appointments
• Send appointment reminders prior to scheduled visits
• Deliver estimates, invoices, and payment confirmations related to your roofing project
• Send post-service follow-up messages regarding service quality and next steps
• Respond to your inquiries and provide customer support
• Improve our website, services, and overall customer experience
• Comply with applicable laws and regulations

 

5. SMS and Text Messaging

5a. Types of Messages We Send

Hometown Roofing of Texas Inc. sends text messages only to individuals who have provided explicit consent. The types of SMS messages we send include:

• Appointment Confirmations — SMS confirmation when you book a service visit or consultation
• Appointment Reminders — Automated reminders sent before your upcoming appointment
• Estimates & Payment Information — Delivery of estimate details, pricing, invoices, and payment confirmations
• Post-Service Follow-Up — Messages after service completion related to quality, next steps, or satisfaction

 

5b. Consent

We only send text messages to individuals who have voluntarily opted in by checking a consent box on one of our forms. Consent is never assumed, pre-checked, or required to submit a form.

 

5c. Opting Out

You may cancel SMS messages at any time. Simply reply STOP to any message you receive from us. After we receive your STOP message, we will send a confirmation that you have been unsubscribed and will no longer receive SMS messages from us. If you wish to opt back in, simply sign up again through our website form.

 

5d. Help

If you are experiencing issues with our messaging program, reply HELP to any message or contact us directly at the information listed in Section 9. We will respond promptly.

 

5e. Message Frequency & Rates

Message frequency varies based on your service activity and appointment schedule. Standard message and data rates may apply. Contact your wireless carrier if you have questions about your plan.

 

5f. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

 

6. Sharing of Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services

 

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties. We may share information only in the following limited circumstances:

• Service Providers — Trusted third-party vendors who assist in operating our website or conducting our business (e.g., scheduling software, payment processors), provided they agree to keep your information confidential
• Legal Requirements — When required by law, court order, or government authority
• Business Protection — When necessary to protect the rights, property, or safety of our company, employees, or the public

 

We do not share, sell, or disclose your personal information or SMS opt-in data to affiliates, lead brokers, or marketing partners under any circumstances.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify affected individuals as required by applicable law.

 

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and gather aggregate information about how visitors use our site. Cookies are small files placed on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve site functionality

You may choose to disable cookies through your browser settings. Note that some features of our website may not function properly if cookies are disabled.

We do not use cookies to collect personally identifiable information without your knowledge, and we do not sell cookie or tracking data to third parties.

 

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of receiving marketing or non-marketing text messages at any time (reply STOP)
• Request that we limit or stop certain processing of your data

To exercise any of these rights, please contact us using the information in Section 10 below.

 

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

 

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

 

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after any updates constitutes your acceptance of the revised policy.

 

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

 

Hometown Roofing of Texas Inc.

Address: 304 S Cottonwood Dr. Ste C. Richardson, TX 75080

Phone: 972-848-8888

Email: hometownroofingoftexas@gmail.com

Website: https://hometownroofinginc.net/

© 2026 Hometown Roofing of Texas Inc.. All rights reserved.